Shipping and Returns

Addresses:

Computer Asset Management Corp.
(dba C.A.M. Corp. & CamCorpUSA)
2909 Tamarack Lake Dr.
Pinckney, MI 48169

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Phone Numbers:

Phone: 734-878-3312
E-mail: support@camcorpusa.com

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Drop Ship

C.A.M. Corp. has access to over 20 company-owned, manufacturer and distributor warehouses with more than 130,000 computing products. When you place an order, our staff identifies the appropriate product and often will 'drop ship' it directly from one of our manufacturer or distributor warehouses. This ensures that you receive products quickly and helps to keep our cost of doing business very low.

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International Policy


C.A.M. Corp. (USA) only ships to US and US territories. Shipments to Canada or Mexico must contact their account rep at 1-800-757-0800.

Only certain products can be shipped from the US to any US territories due to legal agreements with manufacturers. Please check with your C.A.M. Corp. account rep if you have questions.

C.A.M. Corp. will only ship to APO/FPO addresses on an established government account using a government issued credit card. If you have any questions regarding this policy please contact a government account executive at
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Order Status


How to Check the Status Of Your Order

CAll and Talk to a C.A.M. employee (734-878-3312)
OR
To check the status of your shipment:
1. You will receive an e-mail with your UPS or desired shippers tracking number.
2. Log on to http://www.ups.com/tracking/tracking.html (UPS Tracking)
3. The next screen will prompt you to enter a specific order number
4. Once the correct information has been entered, you will be presented with your order tracking information.


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Customer Quoted Ship Date:

Once you have entered the appropriate information, the exact ship date will be listed under your order number.

Note: Federal Express does not deliver on Sundays and holidays, and does not offer Saturday delivery for every city in the United States. Call 1-800-GO FEDEX (1-800-463-3339) for more information on shipping questions.

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Order Status Messages:


Q: What are the definitions for the "Order Status Messages"?
"Shipping is Waiting to Pack Order"

If the product you have ordered is in stock, it is being pulled from our warehouse and is being prepared for shipment. However, since we occasionally ship from alternate warehouses, it may take up to 12hrs for them to download the information to us. With some out of stock products we do send the order to our supplier and reserve the item for that order. Once the product becomes available we will ship the order to you. You are welcome to email us at support@camcorpusa.com or call us at 734-878-3312 and we can let you know the progress of your order.


"Sales Management is Reviewing Your Order"
Your order is being reviewed by a manager and you will be notified shortly if your product does not ship.


"Order Cancelled"
Your order has been cancelled. If you did not cancel the order, call 1-734-878-3312 to speak with a customer service representative.


"System Hold"
Your order is on hold due to an internal verification process.


"Net Terms Verification Pending"
Your order is on hold until your Net 30 terms have been verified and approved by our Credit Department.


"Credit Card Verification Pending"
Your order is on hold until your credit card billing address has been verified by your bank. If your credit card cannot be authorized, you will be notified as soon as possible.


"Hold Set by Salesperson"
Your order was put on hold by your sales representative. If there is a problem with the order, you will be notified as soon as possible.


"Verifying the Shipping Address"
Your order is on hold until your shipping address can be verified.


"Verification in Progress for Net 30, Pre-Payment or Wire Customers"
Your order is being verified for the appropriate payment type. For example, if you have an order with Pre-payment terms, the order will not ship until the payment is received by Insight.


"Order is in Process"
We have received your order and it has cleared all holds. We are waiting for your product to become available for shipment.


"Order is Being Packed"
Your order is being prepared and packed for shipping.


"Order Invoiced"
Your order has shipped and will arrive shortly.


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Return & Business Policy


C.A.M. CORP. BUSINESS POLICIES
Any agreement for the purchase of goods and/or services from C.A.M. Corp., Inc. ("CamCorpUSA") shall be governed by and is made subject to these Business Policies and the Returns Policies stated below (collectively, the "Policies"). C.A.M. Corp. may, at its sole option, revise the Policies from time to time without notice. Prices and availability are subject to change without notice. Photos may not represent actual product. Typographical, product description, pricing and other errors are subject to correction, even after orders and/or payment are accepted. Manufacturer warranty, if any, applies; C.A.M. Corp. HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. C.A.M. Corp. does not guarantee product compatibility. Not all products are eligible for return, and not all products that are eligible for return are to be returned to C.A.M. Corp.. Carefully review all return policies (below) before making your purchase. Shipping charges are not refundable.

Governing Law

Any purchase of goods from C.A.M. Corp. shall be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to any principles of conflicts of law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Except for equitable relief sought by C.A.M. Corp., which may be sought in any court of competent jurisdiction, user consents to the exclusive jurisdiction of the State and Federal courts located in Livingston County, Michigan.

Limitation of Remedy

IN NO EVENT SHALL C.A.M. CORP. BE LIABLE FOR ANY DAMAGES CAUSED BY ANY PRODUCT OR SERVICE OR THE FAILURE OF SUCH PRODUCT OR SERVICE TO PERFORM, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST SAVINGS, LOSS OF USE, LOSS OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND REGARDLESS OF THE THEORY OF LIABILITY PURSUANT TO WHICH SUCH DAMAGES MAY BE SOUGHT. C.A.M. Corp. is not liable for any claim made by a third party or made by you for a third party.

C.A.M. Corp. obtains certain data directly from the manufacturer or distributor of certain products. While C.A.M. Corp. makes every effort to ensure the accuracy of this data, this web site could include typographical errors and/or technical inaccuracies. C.A.M. Corp. reserves the right to make improvements and/or changes to such data and/or this web site at any time. C.A.M. Corp. makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by C.A.M. Corp. employees, whether or not such advice is made in writing.

Customer's responsibility for certain shipping charges

If customer requests shipping charges be paid either on a collect basis or on customer's account with the shipping company, and customer refuses the shipment or refuses to pay the applicable shipping charges, C.A.M. Corp. may bill customer, and customer shall pay C.A.M. Corp., for all resulting charges incurred by C.A.M. Corp. either directly or through its supplier. In all instances where customer requests shipping charges be paid either on a collect basis or on customer's account with the shipping company, customer shall assume risk of loss or damage to the product during shipment; C.A.M. Corp. strongly recommends customers obtain insurance for such shipments, as neither C.A.M. Corp. nor its suppliers will insure such shipments.

Copyrights and Trademarks

Copyright© 1996-2001 C.A.M. Corp., Inc. All rights reserved. All tradenames and trademarks are the properties of their respective owners.


These Business and Returns Policies last revised February 28, 2001.

C.A.M CORP. RETURN POLICIES
GENERAL RETURNS CONDITIONS APPLICABLE TO ALL RETURNS:

Shipping charges are not refundable.
No returns will be accepted without prior authorization and a C.A.M. Corp. return merchandise authorization ("RMA") number.
RMA numbers issued by C.A.M. Corp. are good for 10 days only, and product must be received by C.A.M. Corp. within that time. RMA numbers cannot be extended or re-issued.
Where a specific return period is applicable (see below), no returns will be accepted beyond that period. Return authorizations will not be granted after the stated return period has run.
Customer is responsible for shipping charges and risk of loss on all return shipments. C.A.M. Corp. highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
Please note below any and all additional returns conditions applicable to your return.

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Additional returns conditions applicable to all software:

Opened software or Supplies are not returnable to C.A.M. Corp.
Unopened software or Supplies may be returned to C.A.M. Corp. for refund or exchange within 10 days of invoice date with no restocking fee.
Multiple software licenses (MLP's, MOLP's, MSOL's, etc.) cannot be returned for exchange, refund or credit unless first authorized by the manufacturer.

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Additional returns conditions applicable to all hardware products that are not specifically addressed below:

Product that is in its original factory-sealed container may be returned to C.A.M. Corp. within 10 days from invoice date for a refund or exchange.
Product that has been opened may be returned to C.A.M. Corp. within 10 days of invoice date, although such returns will be charged a 15% restocking fee. All products must be returned in a re-saleable condition. Any missing or damaged products, components or accompanying items will result in rejection of the return or an additional restocking fee, at C.A.M. Corp. sole option.
Product that is DOA (dead on arrival) or defective may be returned to C.A.M. Corp. for refund or exchange within 10 days of invoice date with no restocking fee.

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Additional returns conditions applicable to all Xerox products:

Due to manufacturer policies, opened Xerox products are not returnable to C.A.M. Corp.. Product that is in its original factory-sealed container may be returned to C.A.M. Corp. within 10 days from invoice date for a refund or exchange.
If a product arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact Xerox directly at 1-800-835-6100 for service or exchange. Due to manufacturer policies, C.A.M. Corp. cannot accept these returns for service or exchange.

Additional returns conditions applicable to all Hewlett-Packard (HP) Pavilion products:

Due to manufacturer policies, these products are not returnable to C.A.M. Corp.. Exception: Product that arrives DOA (dead on arrival) may be returned to C.A.M. Corp. for refund or exchange within 10 days of invoice date with no restocking fee.
If any non-DOA product or part is or becomes defective, the customer should contact the manufacturer directly for service or exchange. Due to manufacturer policies, C.A.M. Corp. cannot accept these returns for service or exchange.
Additional returns conditions applicable to all Hewlett-Packard (HP) ProCurve networking products:

Due to manufacturer policies, opened HP ProCurve products are not returnable to C.A.M. Corp..
Product that is in its original factory-sealed container may be returned to C.A.M. Corp. within 10 days from invoice date for a refund or exchange.
If a product arrives DOA (dead on arrival), or if any product or part is defective, the customer should contact HP directly at the numbers listed below for service or exchange. Due to manufacturer policies, C.A.M. Corp. cannot accept these returns for credit or exchange.
HP Returns and Customer Satisfaction Contact Numbers: End users 970-635-1000 Resellers with an HP Outlet ID 800-544-9976 Resellers without an HP Outlet ID 800-552-8051

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Return Address:
C.A.M. Corp. Returns Dept.
Attn: RMA #[Your RMA#]
4730 East M-36 Hwy.
Pinckney, MI 48169

Mailing Address:
P.O. Box 111
Lakeland, MI 48143

Phone Numbers:
(810) 231-2883
(800) 757-0800



Security


C.A.M. Corp. uses Secure Sockets Layer (SSL), which provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. This security protocol was designed and specified by Netscape Communications for providing data security layered between application protocols (such as HTTP, Telnet, NNTP, or FTP) and TCP/IP.

In other words, it's pretty tough to break - but not impossible. If you are extremely risk adverse - Call us at 800-757-0800 However, if you ever give your card to someone at a restaurant and allow them to take it behind closed doors - you run a significantly higher chance of experiencing credit card fraud than with a secure Web connection.


Shipping Information


Q: How can I find out what my exact shipping charges will be?

You will receive an e-mail stating the exact shipping charges or give us a call at 800-757-0800 and one of our customer service reps should be able to help you.

Q: What are the standard delivery times for FedEx and UPS?

FedEx shipments have three different delivery times for shipment:

FedEx 2-Day Std Air: Delivery in 2 business days
FedEx Std Overnight: Next business day by 4:30pm (Business). Residence delivery by 7:00pm
FedEx Priority: Next day by 10:30am
FedEx Standard Overnight is not available in all zip codes. If this impacts you, we will ship and bill you for FedEx 2day, and notify you by email.

Some orders placed after 2:00pm MST may not ship same day.

Web orders placed on Saturday, Sunday, and holidays will not be processed until the next business day.

UPS shipments have three different times for shipment:

UPS Ground: Delivery in 3-5 business days
UPS Blue: Delivery in 2 business days
UPS Red: Delivery in 1 business day

Q: Will my order be delivered on weekends or holidays or will it be delivered during the week?

Shipments are delivered Monday through Friday. They are not delivered on weekends or holidays.

The required number of days for delivery is the number of business days plus processing time. We do offer limited Saturday delivery service. This service is not available for all products, from all shipping warehouses, or for all delivery locations. There is no online option for setting a shipment for Saturday delivery. In order to check on the availability of Saturday delivery for your desired product, please call us at 800-757-0800.

Because C.A.M. Corp. cares about the security of your shipment, we have instructed our delivery agents not to leave packages at the customer location without a signature. You may choose to have your order delivered to an alternate location, such as your office if you will not be home to receive it.



Corporate Pricing (CPA)


If your organization has budgeted over $100,000 for annual computer purchases and would like on-line access to pricing that rewards your buying behavior, please e-mail Sales Department or call 800-757-0800.

C.A.M. Corp. occasionally encounters manufacturer's specials that are subject to certain restrictions over which C.A.M. Corp. has no control. C.A.M. Corp. reserves the right to exclude certain special offers from your CPA. C.A.M. Corp. may also offer aggressively priced specials to its entire customer base; due to the extremely low prices of such offers, CPA discounted pricing may not apply to these specials.

Corporate Pricing Agreements (CPAs) make it easy for corporations to conduct business with C.A.M. Corp.. Based on purchasing volumes, corporate customers and C.A.M. Corp. agree on a cost plus pricing structure per product category. The agreed upon pricing is then entered into C.A.M. Corp. proprietary information system. Once the customer’s specialized pricing is established within C.A.M. Corp. system, sales executives and authorized corporate users have instant access to it.

• The CPA allows more time to be spent on strategic issues with customers because quoting product is instantaneous.
• If pricing needs to be negotiated further, C.A.M. Corp. system is flexible enough to allow for manual overrides.

Why C.A.M. Corp.?

Purchasing Power
C.A.M. Corp. has direct access to over $1 billion in inventory from 1,000+ manufacturers, like APC, Iomega, Seagate, Western Digital, Microtek, Xerox, QMS, HP, U.S. Robotics and Microsoft, to name a few. Purchasing power means better prices and availability for you.

Flexible Credit Options
C.A.M. Corp. is making available many different credit lines to qualified businesses. Ask your sales associate about our many credit options.

Quick Delivery of Leading Brands
Our distribution capabilities span the country, making the products you need available faster. C.A.M. Corp. combines advanced information systems and a strong relationship with UPS & Federal Express to provide you with quick access and delivery of more than 44,000 brand-name products. Need a configured system? Our high quality processes ensure a reliable configuration on everything from simple installation to total solutions.

Personalized Account Service
C.A.M. Corp. account executives all complete rigorous training. You get a relationship oriented professional who helps you save time and money.